garage door off track

garage door off track / Cable off

garage door off track

Garage doors are prone to coming off track resulting in damage of door, person, or property. Typically Garage Door Off Track situations are cause by either lack of maintenance, failing parts, or accidents caused by the home owner. In most cases garage doors are able to be put back on track and operational again. In other cases, severe garage door off track requires replacement of the panels or complete garage door. Viking Overhead considers any garage door off track an emergency repair and will guarantee same day service! for garage doors and garage door openers

Cable Off

Garage door “cable offs” are a very common issues that happens to garage doors with a torsion spring system. When your door gets stuck and becomes crooked that usually means one of your cables has come off of the drum. This issue is more times that not caused by the following  things; worn or locked up bearings, door opened or closed onto an object inside of garage, previous technician installed the wrong size springs on the door or did not properly wind them to the proper specifications for the door, or the garage has shifted due to foundation issues. A cable off can be a very minor and simple repair that only requires placing the cable back onto the drum or it can cause major damage to the tracks, panels, and hinges. The majority of cable off calls can be repaired onsite with the parts we carry on our trucks. During every inspection we strongly recommend that customers move rakes, shovels, and anything leaning against the wall near the tracks to prevent this from happening. Another common way this happens is homeowners tend to hang things on the horizontal tracks. In either instance when the door is traveling and one side hits an obstruction and the other side does not, it causes the cable on one side or the other to become loose and come out of its designated groove in the drum. 

Service Areas

 

Customer satisfaction

A Garage Door Company you can trust! As our client, you should expect nothing less than the best possible service every time you deal with one of our employees in person or on the phone. Our goal is to build a long-term relationship with you. The foundation of this relationship is our Service Commitment – to anticipate and exceed your expectations. Our Service Commitment sets the standard that our customers can expect from Viking Overhead and that we demand of ourselves. We find beauty in a job well done. From the initial phone call to the completion of the job, we think you will feel the same way!